Where is my order?

Remember you can query the status of your order at any time in My Purchases in the My Account section. If you are not registered at Labscraft.com, you can access it directly in the My Purchases section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

How does COVID-19 affect my online orders and store purchases?

We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:


Returns for online purchases have been extended to 15 days from the delivery date.

*The home pick-up service may experience some temporary delays.


* Due to increased security measures to control COVID-19, deliveries may take up to 15 working days.The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays in deliveries.We remind you that you can still find us at LABSCRAFT.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.If you change your mind, you can return your garments once you have received your order. For more information, consult the shipping & returns section.

What are the delivery types?

Enter your home or office address when making your purchase and we will deliver the order to your chosen destination. All our deliveries are currently FREE.

How can I exchange or return an item purchased online?

You have up to 15 days from reception of your order to exchange your item for another size or request a refund.Items from all collections may only be returned via the home collection service.You can request the free home collection service and a courier will collect your parcel containing the items you wish to exchange or return.

*This service may experience some temporary delays.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary*, click on 'Promotional code'.Next, enter your promotion code to benefit from the promotion or discount.

How can I pay for my purchases?


Rupay, Visa, Visa Electron or MasterCard. Payments with debit cards /credit cards will be charged in real-time.