Remember you can query the status of your order at any time in My Purchases in the My Account section. If you are not registered at Labscraft.com, you can access it directly in the My Purchases section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:

ONLINE RETURNS

Returns for online purchases have been extended to 15 days from the delivery date.

*The home pick-up service may experience some temporary delays.

SAFE DELIVERY

* Due to increased security measures to control COVID-19, deliveries may take up to 15 working days.The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays in deliveries.We remind you that you can still find us at LABSCRAFT.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.If you change your mind, you can return your garments once you have received your order. For more information, consult the shipping & returns section.

Enter your home or office address when making your purchase and we will deliver the order to your chosen destination. All our deliveries are currently FREE.

You have up to 15 days from reception of your order to exchange your item for another size or request a refund.Items from all collections may only be returned via the home collection service.You can request the free home collection service and a courier will collect your parcel containing the items you wish to exchange or return.

*This service may experience some temporary delays.

When you arrive at the order summary*, click on 'Promotional code'.Next, enter your promotion code to benefit from the promotion or discount.

DEBIT CARD/CREDIT CARD/UPI/G-PAY/PHONE PAY

Rupay, Visa, Visa Electron or MasterCard. Payments with debit cards /credit cards will be charged in real-time.