Terms & Conditions for Return & Refund of Orders
Terms for validity on returns:
- Orders can be returned within 15 days of the delivery.
- All returned orders must be in unused condition with all original tags and packaging intact.
- Orders can be returned only in case of damaged or defective goods delivered in the order.
We do not allow returns of orders other than the above.
Terms for returning Cash on Delivery Orders:
- COD orders must be returned using the return slip provided in the order package.
- Please send an email to email@example.com, with subject “Returning order id <order id> delivered via COD on <dd/mm/yyyy>”.
Intimating via email will enable us to track the order from our end.
Terms for returning Paid Orders (All Online Payment Options):
- Paid orders have to returned, by scheduling a pick-up with our support team. Please send an email within 15 days of order delivery to firstname.lastname@example.org, with subject “Returning order id <order id> delivered via Online Payment on <dd/mm/yyyy>”.
- Intimating via email will enable us to track the order from our end. It usually takes us 3-4 working days to get back to you and schedule a pick-up.
- You may also choose to self-ship the order, using any reputed courier services that ship to the below address:
Neelakantheswar Marg, Old Barmunda-Jagamara Road
Barmunda, Bhubaneswar, Odisha – 751003
- While self-shipping your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable courier service.
We shall not be liable for any losses that may arise due to damage to the returned order.
We shall NOT bear any cost for shipping/transit in self-shipped returns.
Terms for the refund of the Order Amount:
- In case of paid orders (all online payment options) the refund amount will be credited back after the returned order is received by us within 48 hours through the banking channel used for the purchase. However the banks usually take 7-15 working days to credit the same to customer’s account. You are advised to check with your bank after receiving a confirmation email from us.
- In case of COD orders we will send a D.D payable at your nearest location within 30 days of receiving the returned order. The D.D would be sent in the name of the customer at the billing address provided during the purchase.
- Kindly note that we will not bear the refund of Shipping and/or COD charges while doing the refund if any such charge is applicable, while placing the order.
Terms for Cancelation of a placed order:
- We do not allow cancellations of orders that do not meet the “Terms of validity on returns” as mentioned above.
You are advised to check and confirm the order details while placing it.
Terms & Conditions for Shipping & Delivery of Orders
Shipping and Delivery (Charges and Terms)
- Orders are dispatched the same day if placed before 5 pm on a working day, and on the next working day, if placed after 5 pm.
- Orders usually take 5-7 working days to get delivered.
- A non-refundable service and/or handling charge may be added to the order amount for shipping and delivery.